suki Platform Privacy Notice for account and payments
This page describes what we collect when you use suki and how we keep that data protected …
We collect contact and identity information that you provide during account opening, including name, email, phone and government ID where required for verification. We collect transactional records linked to deposits and withdrawals, including payment method metadata when you use DANA, e-wallet or mobile banking and when you choose bank virtual accounts such as local payment, online payment, e-wallet or mobile banking.
Our suki operations log technical metadata such as IP address, device identifiers and session timestamps to support account security and fraud review. Our suki systems may store anonymised behavioural data about market types you view, including football markets such as Liga 1Champions League feeds and tournament pages for Piala AFF.
Our suki data details
We separate the categories of personal data we process into explicit groups to make handling and retention clear. We collect identification data, contact data, payment and transaction data, verification images and KYC documents, and support correspondence retained with ticket references.
Our suki payment records include provider tags for QRIS and wallet transactions with e-wallet and mobile banking, and bank account references for virtual account deposits and withdrawals. Our suki compliance checks record only the fields required by applicable law in each jurisdiction where the service is available.
- We collect identity data: name, date of birth, government ID images, KYC outcome.
- We collect contact data: email, phone number, billing address.
- We collect transactional data: timestamps, amounts, payment method, provider reference.
- We collect behavioural data: product pages viewed, live-dealer table connections, and basic device telemetry for security.
Our processing is scoped to verification, account security, payments reconciliation and lawful dispute handling.
We retain data according to our internal retention schedule that aligns with local legal obligations and payment provider terms. We retain reduced, anonymised datasets for analytics and product stability monitoring. We retain full records where required for dispute resolution or regulatory review.
Our suki infrastructure may use third-party processors for hosting, payment gateway integrations and fraud detection. Our suki agreements with those processors include contractual data protection terms and limited access scopes.
Our suki privacy policy
We use data to deliver account functions such as verification, withdrawal review, and customer support case handling. We use anonymised logs to detect suspicious patterns and to assist manual review by our security team. We use aggregated statistics for product planning and for monitoring live events such as Liga 1, Piala AFF and Champions League scheduling pages.
Our suki disclosure practices limit sharing to service providers and legal authorities where required by law or to complete payment operations. Our suki disclosures to payment partners include only the minimum transactional fields needed to reconcile deposits via QRIS or virtual accounts with e-wallet and mobile banking.
We provide mechanisms to correct contact data and to request information about what we hold. We provide a verified route for identity document updates as part of KYC rechecks. We provide support contact channels to assist with account verification and withdrawal review.
We maintain automated controls such as two-factor prompts and password hashing to protect stored credentials. We maintain access logging and periodic review of staff access to minimise exposure. We maintain incident response procedures and will notify appropriate authorities in accordance with applicable data breach rules.
Our suki support is reachable from major cities including JakartaSurabaya and Bandung via the in-app help and email channels. Our suki team documents common request handling for login, KYC and withdrawal review to speed resolution and to keep a clear audit trail.
We process special-date requests when users reference holidays or events, for example Idul Fitri or Imlek, to accommodate higher-volume support demand. We process event-calendar data for scheduling match pages and tournament coverage such as Piala AFF and Piala Indonesia.
Our suki contact point for privacy enquiries is [email protected] (listed in-app) and our suki team will confirm receipt and next steps for requests. Our suki review of verifiable requests will outline data provided, retention rationale and any correction completed.
We summarise rights and retention in local paymentef: We allow access and correction requests where permitted by law. Our suki retention follows legal minima and business needs; archived data may be held in lower-access storage for reconciliation and fraud prevention.
- We recommend users provide accurate contact details to assist verification and withdrawal review.
- We advise contacting support if you change payment providers, such as switching from online payment to e-wallet.
Our suki policy is reviewed periodically to reflect changes in payments integration, regional law and operational practice. Our suki team keeps records of each update and publishes material changes in the account notices section of the app.
Our closing notes on suki privacy
We commit to limited data access, documented processing purposes and secure handling for verification and payment flows. We commit to cooperating with lawful requests and to providing clear contact points for privacy enquiries.
We welcome questions about how we treat data connected to match coverage, wallet transactions and bank virtual accounts. We welcome feedback from users across Medan, Bandung and Jakarta to help refine our procedures.
Our suki team will update this notice as integrations with new payment partners or event feeds change, and we will maintain an archive of prior versions where applicable.